We strive to provide prompt, helpful and friendly support. Please contact us with any questions you have about using our themes or plugin.
Working hour:
Our support department works Monday through Friday. We try to answer questions within a 8h period.
Support is provided
- For one theme used on a single website
- By email for private, one-on-one help
- By support forum
Support includes
- Answering questions about using the features of our theme and plugin
- Addressing bugs that are found with our theme or plugin
- Response typically within 24 hours on weekdays (excluding Vietnam holidays)
Support does NOT include
- Any type of assistance with coding or design (we can refer you to a professional)
- Help with third-party plugins (please contact the plugin author)
- General WordPress support (use the WordPress Support Forums)
- Assistance with moving a website, converting content or similar services